What are your office hours?
Our office is open Monday - Friday, 9:00 am - 4:30 pm. We are not open on weekends or in the evenings.
Where are you located?
We are conveniently located in Sunnyvale on the corner of Tasman and Birchwood. One block East of Lawrence Expressway. Our address is 1195 Tasman Drive, Sunnyvale, CA 94089. Find a map and directions to our location.
Do I need to make an appointment to visit?
We recommend making an appointment to ensure that we dedicate a block of time to assisting you with your event needs.
How far in advance should I place my order?
We recommend placing your order at least 2 weeks prior to your event date to ensure equipment and delivery availability.
What are your hours of delivery?
Normal delivery hours are 8:30 am - 4:30 pm, Monday - Friday. Weekend, after business hours, and specific time deliveries are available for an additional charge starting at $100 depending on the specifics. We will contact you the day prior to your delivery to provide you with a morning (8-12) or afternoon (1-5) window during which your delivery will take place. Our schedule is subject to change. Items are delivered a reasonable distance from the truck. Stairs, elevators and other labor intensive deliveries incur additional charges starting at $100.00 minimum
Do you have a minimum order size for delivery?
The minimum order for delivery is $250.00 plus 100.00 min for delivery (based on zip codes) . Delivery charge on orders over 250.00 starts at $100.00 in the San Jose area - Monday - Friday, during normal business hours. For areas outside the San Jose area please call for a delivery quote based on your zip code.
Can I pick up my order?
Rental orders can be picked-up at will call Monday - Friday 9 am - 3 pm and there is a will call processing fee of 25.00 per order. We will assist you with loading your equipment and are not responsible for any damage to personal vehicle from the rental equipment. . If your event is on the weekend you can pick-up the items on Friday and return them on Monday for the standard rental rate. You must place your order in advance 3-5 days minimum and no changes can be made at the time of pick up as everything is pre-pulled 2-3 days in advance.
Is the rental equipment set up when delivered?
Standard Delivery is a reasonable distance up to 75' from our delivery truck, and the rentals will be left stacked in a protected location. Equipment set up and breakdown is available by prearrangement only. Our sales representatives can provide you a quote for this service when you place your order.
What do I do if something is missing or breaks?
We recommend that customers count all rental items when they receive the items to ensure that they received everything stated on the contract. Any discrepancies should be reported to our office immediately and we will try and correct the problem or adjust your contract prior to your event. Please do not wait until after the event to report any discrepancies. We will count the items when all items are returned to our warehouse and a separate invoice will be billed for any missing or broken items. Missing and broken items are billed at a replacement cost and are taxable. The missing and/or broken items will be billed to your credit card immediately. If any of the charged items are found we will credit you when they are returned.
Do we need to wash dishware prior to returning?
Equipment used with food should be scraped, rinsed, and stacked in the containers in which the items were received. Linens should be returned dry and free of food, candle wax, and debris. The customer will be charged a cleaning fee of 25% for items returned without having been cleaned.