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Advance reservations of at least 2 weeks prior to your event date are recommended to ensure availability.
Rental rates are calculated as one rental rate over the weekend with delivery on Friday and pick up on Monday. During the week we will deliver your order the day prior to your event and pick-up the day following your event for one rental rate. We also have longer rental periods if needed. The rental charge applies whether equipment is used or not.
Payment is due prior to delivery of rental equipment by check or credit card. Upon confirmation of order a 25% deposit is due. The balance is due two days prior to delivery. Payment by check requires a credit card on file for security while equipment is out. Accounts are available upon credit approval for clients that rent on a daily basis.
Delivery & Pick Up Service
We deliver rental orders over $150. Standard delivery fee is $50. All deliveries are currently subject to a $10 fuel surcharge. The standard delivery fee covers all orders over $150 within the San Jose Area during normal business hours of 8:30am - 4:30pm, Monday - Friday. For areas outside San Jose please contact us for a price quote. Weekend, after business hours and specific time deliveries are available for an additional charge starting at $75 depending on the specifics.
Items are delivered a reasonable distance from the truck. Stairs, Elevators and other labor intensive deliveries are an additional charge starting at $75. Items are left stacked and should be re-stacked in the same location prior to pick-up. If you would like the rental items to be set-up and broken down you may request this service when you place your order and we will provide you a quote. We cannot add this set-up and breakdown service to your contract at the time of delivery
Order Changes & Cancellations
Order changes require a minimum of 3 days notice to avoid service fees. Cancellations require 5 days notice prior to delivery of equipment to avoid a 25% restocking fee.
Check Your Order
Please check your order upon receipt and confirm all items have been delivered as per your order. Contact us immediately regarding any discrepancies or damaged items.
Equipment used with food should be scraped, rinsed, and stacked in the containers in which the items were received. Linens should be returned dry and free of food and debris. The customer will be charged a cleaning fee for items returned without having been cleaned.
Lost or Damaged Items
Customers are responsible for equipment from the time of receipt until the time of return. It is the customer's responsibility to secure equipment when not in use and to protect equipment from the weather at all times. The customer will be charged the replacement cost for damaged or missing items, including boxes and crates.