Frequently asked questions

We deliver to 19 cities across the South Bay Area, the Peninsula, and Santa Cruz County, from our warehouse in Sunnyvale. See the full list, and if your venue is just outside it, call and ask — we often make the drive.

Delivery is quoted by venue location, order size, and date. Tell us where and when and we will give you a figure with your quote rather than a surprise on the invoice.

Will-call pickup at our Sunnyvale warehouse has a standard minimum, and delivery minimums vary by location and date.

For weddings and large events, three to six months, especially May through October. For smaller gatherings, two to four weeks is usually enough. Popular dates book early.

A deposit is required to hold your equipment and date, with the balance due before delivery.

Cancellation terms depend on how close to your event date you cancel and whether equipment has been pulled or subrented for you.

Yes. Professional setup and breakdown is available on all deliveries. Our crew installs everything and returns after your event to remove it.

Tent permits are obtained by the event host or the venue. We support your application with equipment specifications, flame certificates, and layout drawings.

Sidewalls, clear panels, and heaters are the usual answer, and they can often be added late. Decide as close to your date as your event allows and we will tell you honestly what is still available.

Yes. Our Sunnyvale showroom is open by appointment. Linens and place settings in particular look different in person than on a screen.

Often, yes. If we do not stock it we can frequently source it. Ask — the worst answer is no.

Will-call runs Monday to Friday, 9:00 AM to 3:00 PM at 1195 Tasman Drive. Place will-call orders in advance rather than turning up on the day.