policies

Rental policies

Plain-language summaries of how we work. The rental contract governs in every case, and these summaries are here so nothing in it is a surprise.

Reservations and deposits

A deposit reserves your equipment and your date. Until it is paid, items are not held.

The balance is due before delivery. We will tell you the total at quote stage — surcharges are disclosed up front, never added afterwards.

Terms depend on how close to the event you cancel and whether equipment has been pulled or subrented for you.

We give you a delivery window and we hold it. Someone should be on site to receive the order and confirm the count.

Monday to Friday, 9:00 AM to 3:00 PM at 1195 Tasman Drive. Orders must be placed in advance.

Normal wear is expected. Dishware and glassware come back rinsed and repacked in their crates; linens come back dry to avoid mildew.

Outdoor events carry weather risk. Sidewalls and heaters can often be added late, and we will tell you what is still available.

The complete rental terms and conditions govern all rentals.