Frequently Asked Questions
What are your hours?
We are open Monday – Friday. We are closed evenings and weekends. Our hours are as follows:
Office Hours: 9:00 am – 4:30 pm (Showroom appointments: 10:00 am – 3:00 pm)
Warehouse Hours: 9:00 am – 3:00 pm
Where are you located?
We are conveniently located in Sunnyvale on the corner of Tasman and Birchwood, one block East of Lawrence Expressway. Our address is 1195 Tasman Drive, Sunnyvale, CA 94089.
Click here for a map and directions to our location.
Do I need to make an appointment to visit?
Yes, our showroom is open by appointment only, Monday – Friday from 10:00 am – 3:00 pm. Please call or email us to schedule an appointment so that we can dedicate a block of time to assisting you with your event needs.
How far in advance should I place my order?
We recommend placing your order at least 2 weeks prior to your event date to ensure equipment and delivery availability.
What are your hours of delivery?
Normal delivery hours are 8:00 am – 5:00 pm, Monday - Friday. Weekend, after business hours, and specific time deliveries are available for an additional charge.
When can I expect to receive my order?
We will contact you the day prior to your delivery to provide you with a morning (8-12) or afternoon (1-5) window during which your delivery will take place. Our schedule is subject to change. Items are delivered a reasonable distance from the truck. Stairs, elevators, and other labor-intensive deliveries incur additional charges, and must be arranged in advance.
Do you have a minimum order size for delivery?
Our delivery minimums are based on low or high-peak season, as well as the delivery location. Please call our office for additional information.
Can I pick up my order?
Rental orders meeting our $100 will call minimum may be picked up at will call Monday - Friday between 9 am - 3 pm. There is a will call processing fee of $25.00 per order. We will assist you with loading your equipment but are not responsible for any damage to personal vehicles. If your event is on the weekend, you may pick up the items on Friday and return them on Monday for the standard rental rate. You must place your order at least 3-5 days in advance. Changes are not permitted at the time of pick up as everything is pre-pulled 2-3 days in advance.
Is the rental equipment set up when delivered?
Standard delivery is a reasonable distance up to 75' from our delivery truck. The rentals will be left stacked in a protected location. Equipment set up and breakdown is available by prearrangement only. Our sales representatives can provide you with a quote for this service when you place your order.
What do I do if something is missing or breaks?
We recommend that customers count all rental items when the order is received. Any discrepancies should be reported to our office immediately. Please do not wait until after the event to report any discrepancies. We will count the items when the order is returned to our warehouse. Missing and broken items are billed at replacement cost and are taxable. The missing and/or broken items will be billed to your credit card immediately. If any of the charged items are found and returned within 30 days, we will credit you when they are returned.
Do we need to wash dishware prior to returning?
Rental items used with food should be scraped, rinsed, and stacked in the containers in which the items were received. Customers will be charged a cleaning fee of 25% for items returned without having been cleaned as described above. Linens should be returned dry and free of food, candle wax, and debris. Please return linens in the provided purple Danny Thomas Party Rentals linen bags.