Advance reservations of at least 2 weeks prior to your event date are recommended to ensure availability.
Rental rates are calculated as one rental rate over the weekend with delivery on Friday and pick up on Monday. During the week, we will deliver your order the day prior to your event and pick-up the day following your event for one rental rate. We also offer longer rental periods, if needed. Rental charges apply whether equipment is used or not.
Payment is due prior to delivery and may be made via cash, check or credit card. A 25% deposit is required to confirm an order. The balance is due one week prior to delivery. Payment by check requires a credit card on file for security while equipment is out. A 3% non-refundable surcharge will be assessed on all credit card payments. Accounts are available upon credit approval for clients that rent on a daily basis.
Delivery & Pick Up Service
Standard delivery is Monday – Friday between the hours of 8 am and 5 pm within the greater San Jose area. Weekend, after business hours and specific time deliveries are available for an additional charge.
Items are delivered a reasonable distance from the truck. Stairs, elevators, and other labor-intensive deliveries will incur additional charges and must be arranged in advance. Items are left stacked and should be re-stacked in the same location prior to pick-up. If you would like the rental items to be set up and broken down, you may request this service when you place your order, and we will provide you with a quote. We cannot add this set-up and breakdown service to your contract at the time of delivery or pick-up.
Will Call Orders
Weekend orders may be picked up on Fridays between 9 am - 3 pm and are due to be returned on Mondays between 9 am -3pm. It is one charge for the weekend. There is a $100 minimum and a $25.00 processing fee on all will call orders. This fee is for processing paperwork, pulling orders, and loading and unloading vehicles. This fee cannot be waived.
Order Changes & Cancellations
Order changes require a minimum of 5 days’ notice to avoid service fees. Cancellations require 5 days’ notice prior to the scheduled delivery date to avoid a 25% restocking fee.
Check Your Order
Please check your order upon receipt and confirm all items have been delivered as per your contract. Contact us immediately regarding any discrepancies or damaged items.
Rental items used with food should be scraped, rinsed, and stacked in the containers in which the items were received. Customers will be charged a cleaning fee of 25% for items returned without having been cleaned as described above. Linens should be returned dry and free of food and debris. Please return linens in the provided purple Danny Thomas Party Rentals linen bags.
Lost or Damaged Items
Customers are responsible for equipment from the time of receipt until the time of return. It is the customer's responsibility to secure equipment when not in use and to protect equipment from the weather at all times. The customer will be charged the replacement cost for damaged or missing items, including boxes and crates.